Establishment of 24/7 Mental Health and Crisis Hotline in Bacolod Pushed

October 27, 2025

The Sangguniang Panlungsod of Bacolod City has unanimously approved a resolution authored by Councilor Atty. Caesar Z. Distrito and co-authored by Councilor Celia Flor, urging the City Health Office through the Office of Mayor Greg Gasataya to immediately establish and operate a 24/7 Mental Health and Crisis Hotline for Bacolodnons.

Councilor Distrito stressed that the initiative reinforces the mandate of Republic Act No. 11036, or the Mental Health Act, which guarantees every Filipino the right to timely, affordable, and accessible mental health care. The law also enjoins local government units to develop community-based mental health programs, including round-the-clock crisis intervention hotlines.

“Over the past years, cases involving depression, anxiety, self-harm, and domestic violence have been steadily rising. Our constituents deserve immediate access to professional help that can prevent escalation and potentially save lives,” Distrito said.

Once established, the 24/7 hotline will provide Psychological first aid, Risk assessment for suicide and violence, Immediate counseling and Emergency referral to hospitals and support agencies.

The hotline will be staffed by trained and licensed mental health practitioners and shall be linked directly to Bacolod 911, the City Social Services and Development Office, hospitals, schools, and relevant agencies to ensure rapid coordination, referral, and aftercare.

Councilor Celia Flor, co-author of the measure, said “Timely intervention saves lives. Having a dedicated hotline ensures that when someone reaches out in their darkest moment, there is a professional ready to listen and respond.”

The resolution also calls for a strong and sustained public information campaign to ensure that every household is aware of the hotline number and the services it offers.

“With compassion, readiness, and the right system, we can prevent crises and offer hope to individuals and families in distress,” Distrito added.* (CZD)