CENECO employees visit MORE Power Iloilo

Employees of Central Negros Electric Cooperative, Inc. (CENECO) visited MORE Power in Iloilo City to have a first-hand look at the modern facilities and equipment of the latter and to observe the organized operation of the private electric distribution utility.

They also toured the state-of-the-art substations of MORE in Molo and Megaworld, the 24/7 Customer Service Office, modern Control Center, and the warehouse.

Ceneco employees also dropped by the Trading Operation room where the DU monitors the movement of electricity prices thus enabling it to purchase power at the lowest rate through the spot market.

They were also briefed of the various undertakings of MORE Power designed for its employees.

According to Sheena Lyn Diaz, a Ceneco employee, it only takes about a week for MORE Power to install the electrical connection of an applicant, while with CENECO it takes three to four weeks.

“We are amazed with MORE’s Customer Service… Maybe because CENECO is a cooperative. We have numerous requirements that some could not be submitted. The process of getting a connection really takes a lot of time with us,” Sheena Lyn said.

The visiting Ceneco employees also lauded the modern tools and equipment of MORE, very advanced than those used by Ceneco which has been operating in Negros for many decades.

“I saw how far MORE has reached despite that it is very new (3 years old). The substations are high-tech, very advanced than others,” John Raymond Ortiz, Leadman of Ceneco’s Service Installation, said.

For Jonathan Prietos, Account Inspector and is already 29 years working in CENECO, said that it is indeed time for Ceneco employees to admit that Ceneco must undergo change.

“I’m okay with change. CENECO has to move on to new heights because there are too many problems and tasks that are pending and cannot be immediately fixed, if at all…” Prietos said.

Ma. Cecilia Pe-Calunod, Assistant Vice President of Negros Power, said the CENECO employees were invited for benchmarking with their sister company.

This is to let them see how MORE Power operate and give quality service especially its customer service, 24 hours a day, 7 days a week.

This also included a briefing on the programs of MORE Power for its employees geared to enable them to concentrate on their work which results to better service to consumers.

“We do business, we train our people to be leaders in the long run. That’s why makita nila kag na witness in their very own eyes, may employee engagement gid. We value that. Holistic ang approach sa empleyado. The management always believes that giving benefits or attention to the welfare of the employees, would be giving also good service,” said Ma. Cecilia Pe-Calunod, Head, Customer Care Department – MORE Power

They are now helping to pursue the Joint Venture Agreement between CENECO and Primelectric to enable the joint venture company, Negros Electric and Power Corporation (Negros Power), to be granted a franchise.*