DSWD Launches ‘uSAPtayo’ Online and Hotline for SAP-related concerns

The Department of Social Welfare and Development (DSWD) has provided a more efficient avenue for the public to learn more about the government’s Social Amelioration Program (SAP).
DSWD Secretary Rolando Joselito Bautista announced the launching of www.usaptayo.dswd.gov.ph, a platform that enables the public to ask questions, submit their grievances, or even send suggestions for the implementation of SAP.

“Hindi naman lingid sa inyong kaalaman na hindi naging madali ang ating pagpapaabot ng tulong sa ating mga kababayan sa panahong ito ng pandemya. Kaya’t ilang problema ang patuloy pa ring kinakaharap ng ating tanggapan at maging ng ating mga benepisyaryo. Upang mapanatili ang ating ugnayan sa lahat, binuksan namin ang aming mga linya ng komunikasyon tulad ng text, tawag, email, at social media. Amin pang pinaigting at pinalawak ang kampanyang ito sa pamamagitan ng paglunsad ng uSAP Tayo portal (We have all witnessed that the distribution of aid was not as smooth flowing at the time of the pandemic. The department and the beneficiaries still have problems that’s why we opened our lines of communication such as through text, calls, e-mail, and social media),” he said.

The move is in response to common complaints and concerns of the public on the program, such as the ineligibility of other beneficiaries, violations of the distribution process, and delay in the distribution of the aid, among others.

In the landing page of the portal, one can choose from the options: Talk and Follow-up.

They can also choose whether to access the portal using Filipino or English for their own convenience.

Agency Operations Center Director Ferdinand Budeng said the uSAPtayo website is accessible 24/7.

“Grievance officers encode the submitted messages for disposal within 3 days,” he mentioned adding that there may be an exception to issues that are more complex and may be referred to other concerned offices of authorities.

“Any grievance received either through online registration or call center is encoded in the portal and a unique reference number is generated which can be used to follow-up and track progress of the filed complaints,” Budeng said.

Aside from the website, the secretary informed that the hotline numbers and their e-mail address are still active and officers are attending to queries.

For messaging, the public may contact: 0918-912-2813 while the other mobile numbers are provided to cater to calls: Smart users may reach 0947-482-2864; 0916-247-1194 for Globe telecom users; and 0932-933-3251 for Sun telecom users.

Their email address also remains: sapgrievances@dswd.gov.ph.*